Items must be returned and received no later than 15 days from the date you received your order. WE DON’T OFFER RETURNS ON SALE ITEMS, HATS, SHOES OR JEWELRY. WE DON’T DO EXCHANGES. Items must be returned in their original condition with all tags still attached, no signs of wear and tear, no makeup or present stains from trying on the garment, free from animal hair and scent, or smell of cigarette smoke. You are responsible for the shipping cost on a return. All items need to be shipped back WITH TRACKING. We are NOT responsible for lost packages when shipping back a return. All returns that meet the criteria are eligible for IN STORE CREDIT ONLY (in the form of a discount code emailed to you). We don’t do exchange because we can not do them within our system and create a shipping label. We have to have a pending order to fulfill within our system in order to create your shipping label, which is why you will receive IN STORE CREDIT ONLY. If you paid via Sezzle, your return will be the amount less the 6% to reflect the service charge we paid Sezzle for the order. In store credit does not expire and can be used towards the purchase of any item on our website.

If your item is returned to us for any of the following insufficient address, unable to forward, incorrect address, incorrectly entering your shipping address, or otherwise undeliverable your purchase will be refunded less the cost of shipping! The customer is responsible for entering the correct address at checkout. SBB is not responsible for packages shipped to the incorrect address. If the incorrect address is entered the entire order will be issued a refund, AS LONG AS THE ORDER HAS NOT BEEN PROCESSED.

If you have issues with an order please send an email to southernbabybelles2@gmail.com within 48 hours of receiving. We will not fix issues if we are not notified within 48 hours.